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Focus on staff engagement to drive service user take up of digital social care

Social care departments are being advised to focus on persuading their staff of the benefits of ‘digital’ if they are to make more progress in getting...

What stops public sector leaders from embracing online communications

Why are public service leaders and organisations not communicating online as well as they could be?

Mobile apps: the catalyst for improved customer experience

The number of interactions with the public sector is rising rapidly. The government estimates that the UK public sector handles 1.5 billion transactio...